Refund policy

Return and Refund Policy – Remember Store

At Remember Store, customer satisfaction is important to us. We aim to provide quality ladies' bags and a reliable shopping experience across Pakistan.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order if:

- The product is unused and in its original condition.
- Original packaging, tags and accessories are included.
- The product is not damaged due to customer misuse.
- Proof of purchase or order number is provided.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

- Your order number.
- Clear photographs of the product.
- A description of the issue.
- An unboxing video, if available.

We will review your complaint and arrange an appropriate replacement, return or refund where applicable.

3. Non-Returnable Situations

Returns may not be accepted for:

- Products damaged through misuse or negligence.
- Products showing signs of use beyond reasonable inspection.
- Items returned without their original accessories or packaging.

These conditions do not limit any consumer rights available under applicable law.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

Approved refunds will generally be processed within 5–10 business days.

For Cash on Delivery orders, refunds will be arranged through an agreed bank account or supported digital payment method.

5. Return Shipping Charges

- For defective, damaged or incorrect products, Remember Store will cover reasonable return shipping costs.
- For eligible change-of-mind returns, the customer is responsible for return shipping costs.

6. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please contact our support team for assistance.

7. How to Request a Return

Contact us through our official email or WhatsApp and provide your order number and reason for return.

Remember Store reserves the right to inspect returned products before approving a return or refund, subject to applicable consumer protection laws.

Thank you for shopping with Remember Store.